Terms & Conditions

Last updated: December 18, 2025

Binding Legal Agreement

These Terms and Conditions constitute a legally binding agreement between you and Terroir Teas. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms.

If you do not agree with any part of these Terms and Conditions, you must immediately discontinue use of our website and services.

User Obligations and Responsibilities

1. Lawful Use

You agree to use our website and services only for lawful purposes. You shall not use our services:

In any way that violates any applicable federal, state, local, or international law or regulation
To transmit or procure the sending of any advertising or promotional material without our prior written consent
To impersonate or attempt to impersonate Terroir Teas, our employees, another user, or any other person or entity
To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website

2. Prohibited Activities

You specifically agree NOT to:

Use the website in any manner that could disable, overburden, damage, or impair the site
Use any robot, spider, or other automatic device to monitor or copy our website
Use any manual process to monitor or copy any material on our website
Use any device, software, or routine that interferes with the proper working of the website
Introduce any viruses, trojan horses, worms, logic bombs, or other malicious materials
Attempt to gain unauthorized access to any portion or feature of the website
Probe, scan, or test the vulnerability of our systems or networks
Circumvent or manipulate our operation, policies, or fee structure

3. Content Guidelines

When submitting any content (reviews, comments, feedback), you agree that such content:

Will not contain material that is defamatory, obscene, indecent, abusive, offensive, harassing, or otherwise objectionable
Will not infringe upon any intellectual property rights of any party
Will not contain software viruses or any other harmful code
Will not be used to solicit or promote business or custom
Will be truthful and not misleading

4. Compliance and Indemnification

You agree to comply with all applicable laws and regulations in your use of our services. You agree to indemnify, defend, and hold harmless Terroir Teas, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, and expenses arising from your violation of these Terms and Conditions or your use of the website.

Disclaimers and Warranties

1. No Warranties

THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability, fitness for a particular purpose, or non-infringement
That the website will be uninterrupted, timely, secure, or error-free
That the results obtained from use of the website will be accurate or reliable
That the quality of any products, services, information, or other material obtained through the website will meet your expectations
That any errors in the website will be corrected

2. Tea Quality and Characteristics

While we strive to provide high-quality teas and accurate descriptions, we make no guarantees regarding:

The specific flavor profiles or characteristics of any tea, as individual experiences may vary
The availability of specific tea varieties due to seasonal variations and supply constraints
That teas will match your personal taste preferences
Any health benefits or effects from consuming tea

3. Educational Content

The educational content provided on our website about tea origins, terroir, and geography is for informational purposes only. While we make efforts to provide accurate information, we do not warrant that such information is complete, accurate, or up-to-date. This information should not be relied upon as professional advice.

4. Third-Party Content

We are not responsible for examining or evaluating the content or accuracy of third-party websites linked from our site, and we do not warrant or assume any liability for any third-party materials or websites.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TERROIR TEAS, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

Loss of profits, data, use, goodwill, or other intangible losses
Damages resulting from your access to or inability to access the website
Damages resulting from any conduct or content of any third party on the website
Damages resulting from unauthorized access, use, or alteration of your transmissions or content
Any other damages arising out of or related to your use of the website or services

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE WEBSITE OR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100 USD), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.

Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms and Conditions that arises from circumstances beyond our reasonable control, including but not limited to:

Acts of God, natural disasters, extreme weather events
War, terrorism, civil unrest, or government actions
Labor disputes, strikes, or lockouts
Epidemics, pandemics, or public health emergencies
Interruptions in telecommunications, utilities, or internet services
Supplier failures or transportation disruptions
Any other events beyond our reasonable control

Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

View Privacy Policy →

Governing Law and Dispute Resolution

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Terroir Teas operates, without regard to its conflict of law provisions.

Dispute Resolution

In the event of any dispute arising from these Terms and Conditions or your use of our services:

You agree to first attempt to resolve the dispute informally by contacting us
If informal resolution is unsuccessful, you agree to submit to binding arbitration in accordance with the rules of a recognized arbitration association
Any arbitration shall be conducted in the English language
Each party shall bear its own costs in the arbitration, unless otherwise ordered by the arbitrator

Jurisdiction

You agree that the courts located in our jurisdiction shall have exclusive jurisdiction over any disputes not subject to arbitration.

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the invalid provision shall be severed from these Terms and Conditions, and the remaining provisions shall continue in full force and effect.

Waiver

No waiver by Terroir Teas of any term or condition set forth in these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure to assert a right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, and any other legal notices published by us on the website, constitute the entire agreement between you and Terroir Teas concerning your use of the website and services, and supersede all prior agreements and understandings.

Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms and Conditions without our prior written consent. We may freely assign, transfer, or delegate our rights and obligations under these Terms and Conditions without restriction.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Material changes will be communicated by updating the "Last updated" date at the top of this page. For significant changes, we may provide additional notice through email or a prominent notice on our website.

Your continued use of the website following any changes constitutes your acceptance of the modified Terms and Conditions. If you do not agree to the modified terms, you must discontinue use of our services.

Questions or Concerns?

If you have any questions or concerns about these Terms and Conditions, please contact us through our Contact page.